Hotel Adlon Kempinski Berlin

My wife and I with our friends had a wonderful, enjoyable stay at the impressive Adlon Kempinski Hotel. The staff were very welcoming and professional, ensuring a smooth check-in although the check-out process did take a bit of time as there was an issue with the printer. The rooms were clean, well-maintained, and equipped with all necessary amenities, shower and shampoo bottles could be a little bigger. The bed and pillow were very comfortable, and the housekeeping service was efficient. Aircon in the room was difficult to get working optimally The location is very convenient, with easy access to local attractions and underground, although concierge, assumed we knew it was just outside the hotel, although the concierge did an excellent job of getting concert tickets and advice for tour busses. Being right next door to Brandenburg Gates, there are numerous demonstrations, but the police present, kept it safe, but for a larger demonstration the Police had blocked vehicle access to the hotel. This did mean getting a taxi was more difficult than normal. The breakfast offered had an excellent variety of options, staff were friendly and dishes prepared well with a reasonable choice for vegetarians The on-site facilities, such as the pool, jacuzzi, gym, were well-kept with helpful staff and a relaxing environment, also the separate elevator saved walking through the Hotel.

Everything was perfect from the arrival to the check out. The staff was professional and really helpful in each department. Upgraded to the Deluxe Room category a few days before the arrival. We were really satisfied with the size and equipment of the room and the cleanliness was above average, not just in the room but in the whole hotel including the wellness/fitness area. Enjoyed the caffee and the cakes in the lobby. The breakfast is wonderful with a huge selection of dishes, and we spent almost 2 hours trying as many products as possible. Luckily the breakfast was held in the Brasserie and we got the table with the best view on the Brandenburger Gate. We are looking forward to visiting the hotel in the near future.

The staff is really committed, they try hard to make you welcome and comfortable. Valet parking a nice touch. In the room you can get to the toilet two ways, from the entry way and from the bathroom. Meaning that if one person bathes, you don't have to disturb them and are able to get to the "the throne" a different way. The shower is also very nice (two shower heads, one fixed to the ceiling, one hand held). The beds are very comfortable, pillows rather soft though, if you like that kind. There were slippers and robes in the room for each guest.

We truly enjoyed our stay in your hotel (Room 637) from September 24 - 27, 2024. We appreciate the surprise given to us upon our arrival. We were also delighted by the level of service given to us by the hotel employees. In particular, we would like to commend the services provided to us by Melanie Hermes, one of the staff assigned at the breakfast hall. We would not have thoroughly enjoyed the breakfast offerings if not for her excellent recommendations. She was pleasant, very attentive and responsive to our queries and requests. Kindly extend our gratitude to her as we were not able to thank her properly before we left. Thank you for a wonderful stay to celebrate our silver wedding anniversary. Best regards, The Abieras

The hotel has the old world charm of a classic building with modern amenities. It occupies a prestigious location overlooking the Brandenburg Gate and close to many shopping areas and restaurants. At check-in I asked to be upgraded to a deluxe room, which was luckily available over looking one of the inner courtyards. The room is spacious and has all the modern amenities but the decor is a bit dated and can benefit from an update. The bed and pillows are comfortable and the bathroom is spacious but the flow is a bit weird. The room came with breakfast which was served in the first floor with seating arrangements in multiple locations some overlooking gardens and others overlooking the Brandenburg Gate. The food quality is good and the service level was excellent. Of particular note is Ibrahim and Phillip who went out of their way to make our breakfast experience, but one has to ask and sometimes insist on sitting on a particular as the host sometimes appear to want to sit you in any table and claim that the other is occupied. Always ask a waiter and most probably they will accommodate your request. Part of the breakfast rooms double as the two Michelin star restaurant, Lorenz Adlon Esszimmer ,a very nice dining experience indeed. Also there is the Brasserie Quarré, which also served superb dishes. On days where the weather is good they have a beautiful outdoor seating area. The concierge was very helpful in booking us a very nice family owned Italian restaurant ( Il Punto) with in walking distance from the hotel. Generally speaking almost all the hotel staff that I interacted with were extremely welcoming and helpful.